Refund Policy

This Refund Policy explains when and how refunds are issued for purchases made on Pyrafy. Because we sell digital products that are delivered quickly and often cannot be reversed, please read this policy carefully before ordering. By placing an order, you agree to this policy.

Overview

In short: if we fail to deliver your order, or it is faulty or incorrect, you are entitled to a refund. Once a digital product has been successfully delivered and is working, that sale is final. Refunds, where approved, are processed by Paddle back to your original payment method.

1. When you are eligible for a refund

You may request a refund if:

• Non-delivery: your order was not delivered within a reasonable time and our team is unable to fulfill it;
• Faulty or incorrect delivery: the product delivered does not match what you ordered, or does not work as described and we are unable to fix or replace it.

2. When sales are final (no refunds)

Refunds are not available in the following cases:

• Account-based products that have been delivered and are working: for example, a streaming subscription that has been successfully activated on your account. Once access is delivered and functioning, the sale is final.
• Game-ID top-ups that have been processed: when a top-up has been credited to the game account using the ID you provided, it cannot be reversed and is non-refundable.
• Orders where you provided incorrect information (such as a wrong game ID or account email) that caused the issue;
• Change of mind after a product has been successfully delivered.

3. Time window to raise an issue

If something is wrong with your order, you must contact us within 3 days of the order being placed. Requests made after this window may not be eligible, as digital products and top-ups generally cannot be recovered after delivery.

4. How to request a refund

You can request a refund directly from your order: open the order and use the refund request option, or message us in the order chat. You can also email support@pyrafy.com with your order number and a description of the problem. Our team will review your request and respond.

5. How refunds are issued

Approved refunds are issued by Paddle.com Market Ltd, our Merchant of Record, back to your original payment method. Refunds can take up to 14 business days to appear, depending on your bank or payment provider. We do not issue cash or off-platform refunds.

6. Chargebacks

If you have a problem with an order, please contact us first so we can resolve it. Initiating a chargeback or payment dispute for an order you actually received is considered abuse and may result in suspension of your account.

7. Contact

For any refund questions, contact support@pyrafy.com.