We want you to love your Pyrafy mask. If you're not satisfied, we offer a 30-day money-back guarantee from the date your order is delivered.
How to request a refund
Email us at info@pyrafy.com with your order number and the reason for your return. We'll get back to you within 1-2 business days with return instructions.
Condition
Items should be returned in their original packaging with all accessories included.
Refunds
Once we receive and inspect your return, we'll process your refund to your original payment method. Refunds typically appear within 5-10 business days, depending on your bank or payment provider.
Return shipping
Customers are responsible for return shipping costs unless the item arrived damaged or you received the wrong item, in which case we'll cover it.
Damaged or incorrect items
If your order arrives damaged or isn't what you ordered, contact us at info@pyrafy.com within 7 days of delivery with a photo, and we'll make it right with a replacement or full refund.
Questions
Reach out to info@pyrafy.com any time.